Call or WhatsApp
+234 703 345 9289
Email support
support@nestfam.com.ng
Support hours
Monday to Friday, 9:00–18:00 WAT. Saturday, 10:00–14:00 WAT. Emails are answered within one business day.
Urgent medical issues
For a medical emergency, contact your clinic or the nearest hospital first, then notify us so the case record and escrow can be updated.
What to include
To help us respond quickly, tell us your role (intended parent, surrogate, clinic, lawyer or counselor), the email on your NestFam account, and the case reference if your journey has already started. Please don't send medical records or ID documents by email — upload them in the verification or documents section of your account, where access is restricted to your case.
Escrow, disputes and complaints
Payment questions, milestone release requests and disputes are handled by our administrators. Email us with the subject line "Escrow" or "Dispute" and we will open a review. Direct payments between intended parents and surrogates are never permitted on NestFam, so please report any request for one immediately.
Privacy and legal requests
Data access, correction or deletion requests, and legal notices can be sent to support@nestfam.com.ng. See our privacy policy for how we handle your information.